Go Bus Trips

Terms And Conditions

GoBusTrips – Terms and Conditions

Last Updated: 14.02.2026

1. About Us

GoBusTrips.com is operated by:

EKM Seyahat Turizm Otelcilik Ltd. Şti.

Belek Mah. 18. Sok. Asya Pansiyon No: 10/B

Serik / Antalya, Turkey

Trade Registry Number: 15702

Tax Office: Serik Tax Office

Tax Number: 329 175 5662

Authorized Representative: Halil Kaplan

Throughout these Terms, “GoBusTrips”, “we”, “us” or “our” refers to the above entity.

2. Nature of the Platform (Marketplace Model)

GoBusTrips operates as an online marketplace and intermediary platform.

We connect customers (“Users”) with independent activity providers (“Suppliers”) offering tours, experiences, tickets and travel-related services (“Activities”).

⚠️ Important:

GoBusTrips does not operate the Activities.
GoBusTrips is not the tour provider.
The contract for the Activity is concluded directly between the User and the Supplier.
GoBusTrips acts solely as an intermediary and commercial agent.

Each Supplier is an independent contractor and is fully responsible for:

Delivery of the Activity
Safety standards
Licenses and permits
Insurance coverage
Accuracy of descriptions

3. Acceptance of Terms

By accessing or using GoBusTrips.com, you agree to be bound by these Terms and Conditions.

If you do not agree, you must not use the Website.

4. Booking Process

4.1 When you book an Activity, you enter into a direct agreement with the Supplier.

4.2 Full payment is required at the time of booking unless otherwise stated.

4.3 Booking confirmation is sent electronically. It is your responsibility to review the confirmation details.

4.4 GoBusTrips reserves the right to refuse or cancel bookings in cases of suspected fraud, abuse, pricing errors, or technical mistakes.

5. Cancellation Policy

General Rule:

Free cancellation up to 24 hours before the start time of the Activity.

However:

Each Activity may have its own cancellation terms set by the Supplier.

If a specific Activity has different cancellation rules, those rules will apply and override the general policy.

Refunds are issued to the original payment method unless otherwise agreed.

No-shows and cancellations within 24 hours are generally non-refundable unless stated otherwise.

6. Changes by Supplier

Suppliers may modify or cancel Activities due to:

Weather conditions
Government decisions
Force majeure
Safety concerns
Operational reasons

In case of cancellation by the Supplier, customers are entitled to a refund according to the applicable cancellation policy.

GoBusTrips is not liable for additional costs such as travel expenses, accommodation, or missed connections.

7. User Responsibilities

You agree:

To provide accurate personal information
To arrive at the meeting point on time
To comply with participation requirements
To behave respectfully during Activities

Suppliers may refuse participation without refund if safety rules are violated.

8. Payment

Payments are processed through approved payment providers.

You confirm that:

You are authorized to use the payment method
Payment information provided is accurate

Currency conversions may apply depending on your card issuer.

9. Limitation of Liability

To the fullest extent permitted by law:

GoBusTrips shall not be liable for:

Personal injury
Death
Property damage
Delays
Cancellations
Acts or omissions of Suppliers
Indirect or consequential damages
Loss of profits
Travel disruptions

Maximum liability of GoBusTrips, if applicable, shall not exceed the total amount paid for the specific booking giving rise to the claim.

10. Force Majeure

GoBusTrips shall not be liable for failure or delay caused by circumstances beyond reasonable control, including but not limited to:

Natural disasters
War
Political unrest
Government restrictions
Strikes
Severe weather

11. Intellectual Property

All Website content including text, branding, logos, design and system architecture is the property of GoBusTrips and may not be copied, reproduced or distributed without written permission.

12. Account Security

If you create an account:

You are responsible for safeguarding your login details
You may not transfer your account
You are responsible for all activity under your account

13. Dispute Resolution

Users agree to first attempt to resolve disputes through direct communication with GoBusTrips.

If no resolution is reached:

Disputes shall be subject to the exclusive jurisdiction of the courts of Antalya, Turkey.

14. Consumer Protection

Nothing in these Terms excludes rights granted under mandatory consumer protection laws applicable in your country of residence.

15. Amendments

GoBusTrips reserves the right to update these Terms at any time.

Continued use of the Website constitutes acceptance of the updated Terms.

16. Contact

For questions regarding these Terms:

📧 [email protected]

Privacy policy

Harika.

Şimdi sana global uyumlu, GDPR temelli, marketplace modeline uygun ve ileride Estonya’ya taşınabilir profesyonel bir Privacy Policy yazıyorum.

Bu versiyon:

✅ GDPR uyumlu
✅ Global müşteri kapsar
✅ Marketplace modelini açıklar
✅ Türkiye merkezli şirket için uygun
✅ Gelecekte EU şirketine kolay adapte edilebilir

GoBusTrips Privacy Policy

Last Updated: [Date to be inserted]

1. Introduction

GoBusTrips.com (“GoBusTrips”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website and services.

By using GoBusTrips.com, you agree to the practices described in this Privacy Policy.

2. Company Information

Data Controller:

EKM Seyahat Turizm Otelcilik Ltd. Şti.

Belek Mah. 18. Sok. Asya Pansiyon No: 10/B

Serik / Antalya, Turkey

Email: [email protected]

3. What Data We Collect

We may collect the following categories of personal data:

3.1 Information You Provide Directly

Full name
Email address
Phone number
Billing details
Nationality (if required for activity)
Passport information (if required by supplier)
Special requests
Account login information

3.2 Payment Information

Payments are processed through third-party payment providers.

We do not store full credit card details.

3.3 Automatically Collected Data

IP address
Device type
Browser type
Operating system
Referring URLs
Cookies and usage data

3.4 Communications

Customer service messages
Reviews
Feedback

4. How We Use Your Data

We use your personal data for the following purposes:

To process bookings
To confirm reservations
To communicate booking details
To provide customer support
To share booking details with Suppliers
To prevent fraud
To comply with legal obligations
To improve our platform
To send marketing communications (if consented)

5. Marketplace Data Sharing

Since GoBusTrips operates as a marketplace:

When you make a booking, your necessary personal information is shared with the relevant Supplier to allow them to deliver the Activity.

Suppliers act as independent data controllers for the data required to operate the tour.

We are not responsible for how Suppliers process data once shared under lawful booking purposes.

6. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

Contractual necessity (booking fulfillment)
Legal obligations
Legitimate interest (fraud prevention, system security)
Consent (marketing emails)

7. International Data Transfers

As a global platform, your data may be transferred to Suppliers or service providers located outside your country of residence.

Where required, we ensure appropriate safeguards are in place for cross-border data transfers.

8. Data Retention

We retain personal data only as long as necessary for:

Booking fulfillment
Legal compliance
Accounting requirements
Dispute resolution

Inactive accounts may be deleted upon request.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Request data portability
Withdraw marketing consent

To exercise your rights, contact: [email protected]

10. Cookies

We use cookies and similar tracking technologies to:

Improve user experience
Analyze traffic
Enable functionality
Support marketing campaigns

Users can manage cookie preferences through browser settings.

A separate Cookie Policy may apply.

11. Security

We implement appropriate technical and organizational measures to protect your personal data against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

However, no system is 100% secure.

12. Children’s Data

Our services are not directed at children under 18 without parental supervision.

We do not knowingly collect personal data from children unless required for booking purposes and provided by a legal guardian.

13. Marketing Communications

If you opt-in, we may send promotional emails.

You may unsubscribe at any time via the link in the email.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised date.

Continued use of the platform constitutes acceptance of changes.

16. Contact Us

For privacy-related questions:

📧 [email protected]

Cookie Policy

GoBusTrips Cookie Policy

Last Updated: 14.02.2026

1. Introduction

This Cookie Policy explains how GoBusTrips.com (“GoBusTrips”, “we”, “us”, or “our”) uses cookies and similar technologies when you visit our website.

By continuing to use our website, you consent to the use of cookies as described in this policy, subject to your preferences set in the cookie banner.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website.

They help websites function properly, improve user experience, and provide analytical and marketing insights.

Cookies may be:

Session Cookies (deleted when you close your browser)
Persistent Cookies (remain on your device for a defined period)

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly.

They allow you to:

Navigate the website
Use secure areas
Complete bookings
Process payments
Maintain login sessions

These cookies cannot be disabled.

3.2 Functional Cookies

These cookies enhance your experience by remembering:

Language preferences
Currency selection
Recently viewed tours
User settings

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our website.

We may use:

Google Analytics
Google Tag Manager

They collect data such as:

Pages visited
Time spent on site
Device type
Country (based on IP)
Traffic sources

This information is aggregated and anonymized whenever possible.

3.4 Marketing & Advertising Cookies

These cookies are used to:

Deliver relevant advertisements
Measure campaign effectiveness
Enable remarketing
Track conversions

We may use:

Google Ads
Meta (Facebook) Pixel
TikTok Pixel
Other advertising networks

These cookies may track browsing behavior across websites.

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our website, such as:

Payment providers
Analytics providers
Advertising platforms
Social media integrations

We do not control these cookies.

You should review the respective third-party privacy policies.

5. Legal Basis for EU / UK Users

For users located in the European Economic Area (EEA) or United Kingdom:

Necessary cookies are processed under legitimate interest.
Analytics and marketing cookies are used only with your explicit consent.
You may withdraw consent at any time.

6. How to Manage Cookies

You can manage cookies in several ways:

A. Cookie Banner

When you first visit GoBusTrips.com, you can:

Accept all cookies
Reject non-essential cookies
Customize preferences

B. Browser Settings

You can block or delete cookies through your browser settings.

Links for major browsers:

Google Chrome
Safari
Mozilla Firefox
Microsoft Edge

Note: Disabling essential cookies may affect website functionality.

7. Data Retention

Cookies are stored for varying durations:

Session cookies: deleted when browser closes
Persistent cookies: stored up to 24 months unless deleted earlier

8. International Data Transfers

Some third-party providers (e.g., Google, Meta) may process data outside your country.

Where required, appropriate safeguards are implemented.

9. Updates to This Policy

We may update this Cookie Policy periodically.

Changes will be posted on this page with a new revision date.

10. Contact Information

If you have questions about our Cookie Policy:

📧 [email protected]

Cancellation & Refund Policy

GoBusTrips.com

Last Updated: 14 February 2026

GoBusTrips.com operates as a marketplace platform connecting travelers with independent tour and activity providers (“Suppliers”). Cancellation and refund conditions may vary depending on the booked Activity.

By completing a booking, you agree to the cancellation terms shown on the Activity page and this policy.

1. General Cancellation Rule

Unless otherwise stated on the specific Activity page:

Free cancellation is available up to 24 hours before the scheduled start time of the Activity.

Cancellation made more than 24 hours before start time → Full refund
Cancellation made within 24 hours of start time → No refund
No-show → No refund

The applicable time is based on the local time zone of the Activity location.

2. Activity-Specific Cancellation Terms

Some Activities may have their own cancellation policies, such as:

48-hour free cancellation
72-hour free cancellation
Partial refund policies
Non-refundable bookings

If an Activity has its own cancellation terms clearly stated on the Activity page or during checkout, those specific terms override the general 24-hour rule.

The cancellation conditions shown at the time of booking are binding.

3. How to Cancel

Cancellations must be made through:

Your GoBusTrips account (if applicable), or
The cancellation link in your booking confirmation email, or
Official GoBusTrips customer support

Cancellation requests sent directly to drivers, guides, or through informal messaging channels may not be considered valid.

The cancellation becomes effective at the time GoBusTrips receives the request.

4. Changes & Rescheduling

Rescheduling is subject to:

Supplier approval
Availability
The Activity’s specific cancellation policy

If rescheduling is not allowed under the Activity’s rules, the request will be treated as a cancellation.

5. Supplier Cancellations & Force Majeure

Suppliers may cancel or modify an Activity due to:

Severe weather conditions (wind, storms, sea safety, etc.)
Government restrictions
Safety concerns
Operational issues beyond reasonable control

If a Supplier cancels the Activity:

You will receive a full refund, or
You may choose a reschedule or alternative option, if available

If part of the Activity cannot be delivered (e.g., cable car closure due to wind), partial refunds may apply depending on what portion of the service was affected.

6. Late Arrival & No-Show

If you:

Arrive late and miss the tour
Do not appear at the meeting point
Cannot be contacted via the provided phone number

The booking may be treated as a no-show and is generally non-refundable.

7. Refund Processing

Refunds are issued to the original payment method unless otherwise required by law.

Processing times may vary depending on your bank or payment provider.

8. Disputes & Chargebacks

If a payment dispute or chargeback is initiated while a refund request is under review, the refund process may be paused until the dispute is resolved.

9. Contact

For cancellation assistance, please contact:

📧 [email protected]

Please include your booking reference number.

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